FAQ
We do not charge for your first 3 appointments at our store. We know picking out a gown can be stressful so if you are not ready on your first visit, you are welcome to come back to try on your favorites again or start over from scratch. We generally have wait lists for Saturdays and Sundays so if you need to cancel or reschedule, please just let us know as soon as possible so we can offer your time slot to another Bride.
We do charge a fee of $50 after 3 appointments or after 3 no shows or last minute cancellations. This charge is paid upon booking and is non-refundable. This does not including pick up appointments made after your gown has been ordered and received.
None of our gowns have been worn before. All our gowns and accessories are new or shop samples.
To ensure we give every bride the attention she deserves, we kindly ask that you schedule an appointment ahead of time to try on bridal gowns. We do our best to accommodate as many brides as possible, but brides with appointments will take priority over walk-ins. Since we're extra busy right now, we may not be able to accommodate walk-ins, and we truly appreciate your understanding!
We understand that this is an important time in your life and you want all of your loved ones to be there when you find that perfect dress! Bring the closest friends or family members whose opinion you value most. Keep in mind that many differing opinions can sometimes make your decision harder and less enjoyable, as well as take the focus off of you and your desires. On Saturdays and Sundays, we are unable to accommodate parties larger than four due to seating limitations. On weekdays, we will try our best to accommodate larger parties by appointment only.
To protect our delicate gowns, fabrics, and accessories, outside food and beverages are strictly prohibited in the bridal salon. Any food or drinks brought into appointments will be asked to remain outside the showroom area. We appreciate your cooperation in helping us maintain a clean, safe, and beautiful environment for all brides and guests.
To help maintain a calm and enjoyable shopping experience for all of our brides, we kindly ask that children not attend appointments whenever possible. If childcare arrangements cannot be made, children must remain supervised by an adult at all times. For the safety of our guests and the protection of our gowns, any child who becomes disruptive will need to be taken outside of the salon. Thank you for your understanding and cooperation.
We recommend wearing nude undergarments and comfortable clothing that is easy to change in and out of during your appointment. For hygiene purposes, panties are required while trying on gowns. Strapless bras, shapewear, and heels similar to your wedding shoe height can also be helpful, but are not required. Most importantly, come ready to have fun and find your dream dress!
As an off-the-rack bridal salon, we carry Bridal sizes 0 - 24 and each gown in our inventory is available in one size only and cannot be reordered in different sizes. We strongly recommend reviewing gown sizes on our website before your appointment to help identify styles that may work for you. Please note that bridal sizing typically runs smaller than regular clothing sizes, so most brides should expect to look at gowns that are approximately 1–3 sizes larger than their everyday dress size.
No! We also carry Bridal accessories such as veils, belts and bridal jewelry.
We can store your gown up to 30 days from original date of purchase.
Yes! You can put a deposit down on a gown equal to or greater than 50% at the time of purchase. Gowns must be pick up and paid off within 30 days of initial deposit/purchase.
We do not offer consignment services.
We do not offer alterations services but can refer to you several highly qualified seamstresses in the Austin area.
No, due to the delicate nature of our products, all sales are final.